Terms of the Trade

The formal agreements that guide every exchange within The Ethereal Fae Trade.

1. Overview

The Ethereal Fae Trade is a single‑member LLC based in Colorado, creating and selling handcrafted artisan goods. By placing an order through this site, you agree to the policies and practices outlined in these Terms of the Trade. These terms exist to ensure clarity, fairness, and a smooth experience for both maker and customer.

2. Handmade Nature of Goods

All items offered within the Trade are handcrafted, one‑of‑a‑kind, or small‑batch creations. Variations in color, texture, or form are natural and part of the character of handmade work. These variations do not qualify as defects.

3. Processing Times

Each piece requires time, care, and intention.

• Ready‑to‑ship items typically ship within 3–7 business days.

• Custom or made‑to‑order items will include an estimated creation time in their listing.

• Processing times may extend during holidays or high‑volume periods; any delays will be communicated promptly.

4. Shipping

• Orders are shipped via USPS or UPS unless otherwise stated.

• Shipping costs are calculated at checkout.

• Once a package is handed to the carrier, delivery timelines are outside of our control.

• The Ethereal Fae Trade is not responsible for delays, lost packages, or damage caused during transit.

• If an issue arises, please contact your carrier with the tracking number provided.

5. Returns, Refunds & Exchanges

Due to the handmade and often one‑of‑a‑kind nature of the work:

• All sales are final.

• Returns, refunds, and exchanges are not accepted.

• If your item arrives damaged, please contact us within 72 hours with photos so we can determine the best resolution.

6. Custom Orders

Custom pieces are created with care and collaboration.

• Payment is required upfront.

• Custom orders are non‑refundable once work has begun.

• The maker retains the right to decline custom requests that do not align with the brand’s materials, ethics, or artistic direction.

7. Cancellations

• Orders may be canceled within 24 hours of purchase if work has not begun.

• Custom orders cannot be canceled once materials have been purchased or creation has started.

8. Pricing & Payment

• Prices are listed in USD and may change without notice.

• Payment is accepted through the secure methods provided at checkout.

• The Ethereal Fae Trade reserves the right to refuse or cancel any order suspected of fraud or misuse.

9. Intellectual Property

All product designs, photographs, descriptions, lore, and written content are the intellectual property of The Ethereal Fae Trade. They may not be copied, reproduced, or used without written permission.

10. Limitation of Liability

By purchasing from this shop, you agree that The Ethereal Fae Trade is not liable for:

• misuse of products

• allergic reactions to materials

• damage caused by improper handling or storage

• delays or issues caused by shipping carriers

To the fullest extent permitted by law, liability is limited to the amount paid for the item.

11. Privacy & Data Handling

Your personal information is used only for order processing, communication, and fulfillment. For full details on how your information is collected, stored, and protected, please refer to Safeguarded Details.

12. Contact

For questions or concerns regarding these Terms of the Trade, you may reach the maker at:

The Ethereal Fae Trade LLC Thornton, Colorado Email: Xen@theetherealfaetrade.com

13. Updates to These Terms

These Terms of the Trade may be updated periodically to reflect changes in practices, legal requirements, or offerings. The most recent version will always be posted on this page.

How your information is gathered, used, and quietly safeguarded within the Trade.

1. Overview

The Ethereal Fae Trade LLC (“we,” “us,” or “the Trade”) respects your privacy and is committed to protecting the personal information you share when visiting this site or making a purchase. This Privacy Policy explains what information is collected, how it is used, and the choices available to you.

By using this website, you agree to the practices described here.

2. Information We Collect

We collect only the information needed to process orders, improve your experience, and maintain the function of the site.

Information you provide directly

• Name

• Email address

• Shipping and billing address

• Payment details (processed securely by third‑party providers; we do not store full payment information)

• Any messages or custom order details you choose to share

Information collected automatically

Like most websites, we may collect:

• Device information

• Browser type

• Pages visited

• General location (non‑precise)

• Cookies and similar technologies (see Cookie Policy)

This information helps us understand how visitors use the site and improve functionality.

3. How Your Information Is Used

Your information is used only for purposes that support your experience within the Trade:

• Processing and fulfilling orders

• Communicating about purchases, shipping, or customer service

• Responding to questions or custom requests

• Improving website performance and user experience

• Maintaining shop records for legal and tax purposes

• Preventing fraud or misuse

We do not sell or rent your personal information.

4. Sharing of Information

We share your information only with trusted third parties who help operate the shop:

• Payment processors (e.g., Stripe, PayPal)

• Website hosting platforms (e.g., Squarespace)

• Shipping carriers (e.g., USPS, UPS)

• Analytics tools, if enabled

These partners receive only the information necessary to perform their services and are not permitted to use it for unrelated purposes.

5. Cookies & Tracking Technologies

This site uses cookies to support essential functions, improve performance, and understand how visitors interact with the Trade. For full details, please see the Cookie Policy.

You may accept, decline, or adjust cookie preferences through the banner provided.

6. Data Retention

We retain your information only as long as necessary to:

• fulfill your order

• maintain accurate business records

• comply with legal obligations

You may request deletion of your information at any time, unless we are required to retain it for legal or tax purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold

• Request corrections

• Request deletion

• Limit certain uses of your data

• Withdraw consent for non‑essential cookies

To make a request, contact us using the information below.

8. Security

Your information is handled with care. We use secure, industry‑standard measures to protect your data from unauthorized access, alteration, or disclosure. No online system is perfect, but we take every reasonable step to safeguard what you share.

9. Children’s Privacy

This site is not intended for children under 13, and we do not knowingly collect information from minors.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements, or site functionality. The most recent version will always be posted here.

11. Contact

For questions about this Privacy Policy or your information, you may reach the maker at:

The Ethereal Fae Trade LLC Thornton, Colorado Email: xen@theetherealfaetrade.com

Our commitment to ensuring every visitor can move through this space with ease and inclusion.

1. Our Commitment

The Ethereal Fae Trade LLC is dedicated to creating a welcoming, accessible experience for all who wander through this corner of the web. We believe every visitor should be able to explore, read, and shop with comfort, regardless of ability, device, or method of access.

We strive to maintain a site that is usable, understandable, and navigable for as many people as possible.

2. Steps We Take

To support accessibility, we:

• Use a website platform designed with accessibility features in mind

• Aim to follow recognized guidelines such as the Web Content Accessibility Guidelines (WCAG)

• Provide clear text, readable contrast, and descriptive alt text where appropriate

• Regularly review pages for clarity and usability

• Make ongoing improvements as tools, standards, and best practices evolve

While perfection is a journey, we are committed to continual refinement.

3. Known Limitations

Because many items are handcrafted and visually detailed, some images may contain textures or elements that are difficult to describe fully. We work to provide helpful descriptions wherever possible and welcome feedback if something can be improved.

4. If You Need Assistance

If you encounter a barrier, difficulty, or inaccessible element while visiting the Trade, please reach out. We will do our best to assist you and address the issue promptly.

Contact: The Ethereal Fae Trade LLC Thornton, Colorado Email: xen@theetherealfaetrade.com

5. Ongoing Effort

Accessibility is not a one‑time task but an evolving practice. As the Trade grows, we will continue to review and enhance the accessibility of this site to ensure it remains a space where all visitors feel supported and included.

How small data tools are used to support your experience within this space.

1. Overview

The Ethereal Fae Trade LLC (“we,” “us,” or “the Trade”) uses cookies and similar technologies to help the site function smoothly, understand how visitors interact with the pages, and improve the overall experience. This Cookie Policy explains what cookies are, how they are used, and the choices available to you.

By continuing to browse this site, you agree to the use of cookies as described here.

2. What Cookies Are

Cookies are small text files placed on your device when you visit a website. They help the site remember certain information — such as items in your cart, your preferences, or how you navigate the pages — so your experience feels consistent and functional.

Cookies do not give us access to your computer or personal files.

3. How We Use Cookies

We use cookies for the following purposes:

Essential Cookies

These are required for the site to function properly. They allow:

• secure checkout

• cart functionality

• page loading and navigation

• basic site operations

You cannot disable essential cookies, as the site would not work without them.

Performance & Analytics Cookies

These help us understand how visitors use the site so we can improve layout, content, and usability. Examples include:

• which pages are visited most

• how visitors move through the site

• general device or browser information

These cookies do not identify you personally.

Functional Cookies

These remember your preferences, such as:

• saved items

• language or region settings

• display options

They help create a smoother, more personalized experience.

Advertising or Third‑Party Cookies (If Enabled)

If we use tools such as Google Analytics, Meta Pixel, or embedded third‑party content, those services may place their own cookies to track performance or measure engagement. These cookies are optional and can be declined.

4. Third‑Party Services

Some cookies come from trusted partners who help operate the site or provide analytics. These may include:

• Squarespace (site hosting)

• Payment processors

• Analytics providers

These partners use cookies only for their intended functions and do not receive your personal information beyond what is necessary for their service.

5. Your Choices

You have control over non‑essential cookies.

When you first visit the site, you will see a cookie banner allowing you to:

• Allow the Full Experience (accept all cookies)

• Limit to Essentials (decline non‑essential cookies)

• Manage Preferences (choose specific categories)

You may also adjust your browser settings to block or delete cookies at any time.

6. Data Collected Through Cookies

Cookies may collect:

• device type

• browser type

• general location (non‑precise)

• pages visited

• time spent on the site

• interactions with features

This information is used only to improve site performance and user experience.

7. Changes to This Policy

This Cookie Policy may be updated as tools, laws, or site features evolve. The most recent version will always be posted here.

8. Contact

If you have questions about this Cookie Policy or how cookies are used within the Trade, you may reach the maker at:

The Ethereal Fae Trade LLC Thornton, Colorado Email: xen@theetherealfaetrade.com